Criminal Claims Bureau Terms and Conditions

Criminal Claims Bureau Terms and Conditions

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Terms & Conditions

Using our Services – Criminal Claims Bureau

The Criminal Claims Bureau is a trading name of MJN Marketing Ltd a company registered in England and Wales registration number 04772563 who are regulated by the Claims Management Regulator (authorisation number CRM41025) in respect of regulated claims management activities. Our company registration is recorded on the website www.claimsregulation.gov.uk.

Our service

We will handle your application for criminal injury compensation in respect of a claim against the Criminal Injury Compensation Authority (CICA). Your application will be submitted to the CICA via their online portal and the case will commence within 7 days of receiving your completed Damages Based Agreement subject to our confirmation that your case is one we wish to proceed with.

Your obligations

In order that we may conduct your application efficiently and in a reasonable manner we would ask that you comply with the following:

Provide us with necessary evidence or information in order that we may expedite your case. This may include correspondence from the Police or access to your medical records. The CICA will very often require medical evidence and this may include asking your GP for a short medical report on your injuries suffered in the incident that is the subject of this application. A GP report will be chargeable and will cost £50 (there is no vat) which usually will be deducted from compensation.

Please tell us if you move house or change contact details as soon as possible. Missing deadlines within the application process can be detrimental to your case.

You agree to allow us to receive your compensation award via our designated “client account” and further allow us to deduct our agreed fee before forwarding the balance to you. If payment is sent directly to you by the CICA, we require that you satisfy our fees within 14 days.

Your Options

Before finalising this agreement, it is important that we advise you of your options. You can:

Not return the documents and pursue your case against the CICA unrepresented. Or: Send the Damages Based Agreement document back to us duly signed and dated, this formally instructs us to represent you fully, handle your application throughout the process and obtain your compensation from the CICA.

Timescales

On average a claim against the CICA can take up to 18 months. Usually though for cases involving sexual abuse or rape related crimes the timescales can be much shorter.

Our Fees

If your case is successful, the Criminal Claims Bureau (trading name of MJN Marketing Ltd) will charge you 25% inclusive of VAT (at the prevailing rate) of the award that you receive from the CICA.

Please be aware that if your case is not successful and we do not recover any compensation on your behalf you do not pay us a fee. This is where the No win No fee agreement comes into force.

Example of Fees

If you achieve an award of £4000 from your bank. Our fees on this would be £1000 gross meaning that your net compensation award would be £3000.

How Are The Fees Paid?

You are responsible for the payment of our fees. These fees should be paid from the amount that you are awarded.

Cancellations

You are entitled to cancel this agreement at any point within 14 days of us receiving your signed completed documents. After the 14 day cool off period has lapsed, any cancellations may be subject to charges being made in respect of reasonable time we have spent on your case. An hourly rate of £50 per hour will be charged in respect of any work that we have done for you up to the point of cancellation.

You can request to cancel your agreement by emailing enquiries@criminalclaimsbureau.co.uk, or alternatively you can write to us at the address on our letterhead.

Data Protection

Our Use of Data

We will use your information to provide and personalise our claims handling service. Where we collect personal data, we store this securely in electronic copy but also where claims progress in hard copy. This data will only be used to either assess or handle your potential criminal injury claim and for no other purpose. We ensure that the provisions and obligations imposed by the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA 2018)  together with any subsequent re-enactment or amendment thereof in storing and processing personal data, are complied with at all times.  We may contact you by post, email or telephone for these purposes. We will never pass your personal data to anyone else or disclose information on your claim to anyone without your prior approval unless we are legally required to do so for example in the event of the sale of the business.

Complaints

If in the unlikely event that you are at all dissatisfied with our service please refer to our complaints policy which is attached to your new application pack or you can visit our website here for more details on how to lodge a complaint: http://criminalclaimsbureau.co.uk/complaints-procedures

Debt Management

If you as an individual have been made bankrupt or are part of a Debt Management plan, you must disclose this to us at the earliest possible opportunity. We reserve the right to hold you fully liable for any unpaid fees that may be recovered beforehand by your debt management administrators.

Governance and jurisdiction

For the avoidance of any doubt, the Damages Based Agreement that exists between you as the client and the Criminal Claims Bureau as your representatives in this matter and any disputes or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) are governed by and construed in accordance with English law.

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